Extrabrains FAQs

Getting started

If I sign up now, how soon can I get my tasks done?

Signing up immediately brings you the fast results our clients expect. You get someone working to help you with urgent tasks within one hour. Looking for a dedicated virtual assistant? It normally takes about a week to select the right person for you.

How many people can use one account?

You can have as many users on your account as you need. Check our plans to see the details.

Do I need to sign a contract?

Forget paperwork! When signing up you read the terms and conditions. Reread them anytime or submit your questions to extra@extrabrains.net.

Can I get my money back?

Changed your mind? No worries – money back guaranteed for the unused hours. Just send us a message to extra@extrabrains.net.

Working time and speed

Do you work weekends?

Normally we work on your tasks from Monday to Friday 8 a.m. – 8 p.m. (UTC+2). Can’t wait until next week? Please inform us before Thursday 4 p.m. and we will have a VA dealing with your tasks over the weekend. Please expect to pay double time for this service.

What about night hours?

Currently, you can expect 12 hours per day’s service. Big and urgent task? You can get more than one VA dealing with it simultaneously.

What is the average response speed?

For tasks submitted on weekdays before 5 p.m. (UTC+2), the response speed is guaranteed to be no longer than one hour. Otherwise we will work on your task first thing the next weekday morning.

Do you work on public holidays?

Please note that our office is closed on the following days:

1 Jan New Year's Day
7-8 Jan Orthodox Christmas
8 Mar International Women's Day
1 May International Workers’ Day (Labour Day)
2 May Orthodox Easter Holiday
9 May Victory Day
20 Jun Orthodox Pentecost Monday
28 Jun Constitution Day
24 Aug Independence Day
14 Oct Day of the Defenders of the Ukraine
21 Nov Dignity and Freedom Day

Referrals

I received a referral code. What do I do next?

Congratulations! You’re one click away from high-quality VA service. Sign up now and enter your referral code in the respective box.

How do I refer your service to my colleagues or friends?

Thank you for being happy with Extrabrains services. Your colleagues will be happy too. Even better, for every friend you refer, you will receive 10 hours of free service, which you can share with your friend as you choose. Just send an email to extra@extrabrains.net and get your personal referral code.

Plans

How do I select a plan if I don’t know how many hours I will need?

No need to worry. You can change your plan anytime during the first month of service.

What if I need more hours than I have in my plan?

No problem! You will receive an automatic notification when you have 10% of your hours left. Choose between the hourly plan or upgrade to a bigger plan.

What happens if I have unused hours?

Aha! So it’s your first month with Extrabrains? Are you surprised by our speed? Get extra service, not extra charge. You can change your plan anytime during the first month of service. Otherwise, check the ever-growing list of our services – maybe we can help you with something else.

Dedicated Virtual Assistants

What is a Dedicated Virtual Assistant?

This is someone who dedicates all their work time to your business and personal requests. You will have a chance to interview the pre-selected candidates before you sign up.

Can I have a dedicated assistant for ad hoc tasks?

Submit your feedback every time our VAs complete a task. In this way, your new tasks will be assigned to VAs with your personal highest rankings.